Privacy Policy

Robust Facility Solutions
Victoria, Australia

At Robust Facility Solutions, we are committed to protecting your privacy and handling your personal information in a transparent and secure manner. This Privacy Policy outlines how we collect, use, store, and disclose your information in accordance with the Australian Privacy Principles contained within the Privacy Act 1988 (Cth).

By using our website or engaging our services, you agree to the terms of this Privacy Policy.

1. Information We Collect

We may collect personal information that is reasonably necessary for our business operations, including but not limited to:

Full name
Business name
Phone number
Email address
Property or site address
Billing and payment information
Information submitted through contact forms
Website usage and analytics data
Communications and correspondence with us

We may also collect non-personal information such as browser type, IP address, device information, and website interaction data through cookies and analytics tools.

2. How We Collect Information

Robust Facility Solutions may collect information through:

Website contact forms
Phone calls and email correspondence
Service enquiries and quote requests
Online bookings or consultations
Cookies and tracking technologies
Third-party platforms and integrations

Where practical, we will collect information directly from you.

3. Why We Collect Your Information

We collect and use your information to:

Provide our services
Respond to enquiries and requests
Prepare quotes and invoices
Communicate regarding projects or bookings
Improve our website and customer experience
Send important updates or service information
Meet legal and regulatory obligations
Conduct internal business analysis and reporting

Where permitted, we may also use your information to send marketing communications related to our services. You may opt out of these communications at any time.

4. Cookies & Website Analytics

Our website may use cookies and third-party analytics services to understand how visitors interact with the site and to improve performance and functionality.

These tools may collect information such as:

Pages visited
Time spent on the website
Referral sources
Device and browser information

You can choose to disable cookies through your browser settings; however, some parts of the website may not function correctly.

5. Disclosure of Personal Information

We may disclose your personal information to trusted third parties where reasonably necessary for business operations, including:

Contractors or subcontractors
IT service providers
Website hosting providers
Payment processors
Marketing or CRM platforms
Professional advisers
Government or regulatory bodies where required by law

We take reasonable steps to ensure any third parties handling your information do so securely and appropriately.

6. Data Security

Robust Facility Solutions takes reasonable measures to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure.

While we strive to protect your information, no online transmission or electronic storage method can be guaranteed to be completely secure.

7. Access & Correction

You may request access to the personal information we hold about you and request corrections where necessary.

To make a request, please contact us using the details provided below.

8. Third-Party Websites

Our website may contain links to third-party websites. Robust Facility Solutions is not responsible for the privacy practices or content of external websites.

We encourage users to review the privacy policies of any third-party websites they visit.

9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in business practices, legal obligations, or website functionality.

Any updates will be published on this page.

10. Contact Us

If you have any questions about this Privacy Policy or how your information is handled, please contact us via our contact page.

Last Updated: May 2026